You can renew books and other material by clicking on one of the following options:-

• ‘Renew My Loans’
• ‘Review My Library Account’

Here you will see ‘My Account’ with two boxes for you to enter your Username and Password.

Your Username is the ‘D’ and first 8 numbers on your library card (e.g. D12345678)

Your Password is this is your PIN (please ask at a library if you don’t already know it)

Now click on ‘Login’

This screen shows:-

· all the items on loan to you under ‘Checkouts’

· anything you have requested under ‘Holds’

· any money you owe the library under ‘Fees’

Renewing Items on Loan

To renew all books on loan to you click on ‘Select All’ at the top of the ‘Checkouts’ section.

Then click on ‘Renew Selected Items’

All items that have been renewed will show the new due date (the date they should be returned).

Any items that have a warning message ‘Renewal failed’ should be returned to the library.

Why Haven’t They All Been Renewed?

Items are not renewed for two reasons

1) They have already been renewed 4 times

2) Another customer has requested a copy of the book

It is the policy of County and City Libraries that items can only be renewed 4 times and any that are requested cannot be renewed.

Please bring these items back to the library as soon as possible.

Renewing Talking Books, CDs and DVDs

Please remember, if you renew any talking books, CDs or DVDs, you may be charged a rental fee.

Click on ‘Home’ to return to the main screen.